2021 Customer Satisfaction results

Listening to our clients' needs and ambitions is at the core of our mission and drives highly valued continuous improvement.

At ABN AMRO Asset Based Finance, understanding our customers´ visions and needs is fundamental in providing them with the excellent service we believe they deserve.

We aim to open up space for success through a long-term partnership approach, based on robust industry knowledge and asset based expertise.

833 customers from across France, Germany, United Kingdom and The Netherlands participated in the research. Our respondents had the opportunity to provide feedback on their experience covering many topics, amongst them their relationship manager, the customer portal and the quality of the funding solutions provided.

Each response received triggered a donation from us to our chosen charity, Land Life Company - reaching a record total of €10,000!

Take a look at our infographic below to learn more about the main insights from our 2021 Customer Satisfaction Survey.